We want you to be happy with your purchase. If you’re not, just return the product to us and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.
Terms & conditions
If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 30 days of purchase. Items should be returned via a signed for service. Please get in touch via the below form before sending so we are expecting your item and can confirm where to send it to.
Christmas returns policy any product purchased from September as a gift for Christmas can be returned in January if unwanted by the recipient. It must be unused and in resalable condition. It can be returned for a full refund or exchanged for an alternative style we can organise part refund or extra purchase should it be necessary.
It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused. Ideally returns should be received within 30 days of the purchase date.
If for any reason your item hasn’t arrived within 7 working days of placing your order please let us know so that we can chase up the courier. If we are not made aware of any delivery problems within 20 days it may stop us being able to claim for loss or damage of your parcel as such it may stop you being able to claim a full refund.
Once received we aim to process returns within 5 days
Our standard 2 year Guarantee underpins our confidence in our products. In the unlikely event that there is a problem with the workmanship or materials then we will endeavour to repair the product or replace the product concerned under the terms of the warranty with either the same product or, if the product is no longer in our current stock, we will replace it with a product closely matching the original. We are unfortunately unable to take responsibility for damage that may arise due to normal wear and tear, misuse, abuse or mishandling including handling by third parties.
All claims must be accompanied by proof of purchase such as your confirmation email/till receipt
Any warranty placed on our products is valid against defects in material and workmanship for the period of 2 years from purchase date.